Plain-English problem guide
After a burglary or forced entry
Stay safe and follow police advice first, then get the property secured, either for now or for good.
What to do first
- Do not go in if the intruder might still be there
- Call the police and follow what they say about evidence
- Photograph the damage once it is safe and allowed
Find a locksmith Avoid making it worse
- Disturbing anything the police may need
- Being pushed into extra upgrades on the spot
- Throwing away damaged parts before your insurer says so
How a locksmith might tackle it
- Making the property secure for now
- Repairing the lock and frame
- Fitting a replacement to a suitable standard
- A proper security review later
What changes the cost
- How badly the door or frame is damaged
- Whether it is a temporary fix or a permanent one
- Whether the parts are in stock
- Whether it is out of hours
What to prepare
- Anything the police or your insurer told you
- Photos of the damage
- Details of the door and lock
