Plain-English problem guide

Key snapped in a lock

Avoid pushing the fragment deeper and prepare the details needed for extraction or repair.

A town, city or outward postcode is enough.

You contact providers directly. We do not ask for your exact address.

What to do first

  • Stop turning or inserting another key
  • Photograph the lock and visible fragment
  • Keep both parts of the key
Find suitable providers

Avoid making it worse

  • Glue or improvised extraction tools
  • Repeatedly forcing the cylinder
  • Discarding the broken key pieces

Methods a locksmith may consider

  • Specialist key-fragment extraction
  • Cylinder removal where necessary
  • Repair or replacement if the lock caused the break

What changes the cost

  • Fragment position
  • Lock condition
  • Whether the door is open or locked
  • Replacement parts

What to prepare

  • Photos
  • Lock markings
  • Whether a spare key exists
Reviewed11 July 2026
PurposeConsumer guidance, not a diagnosis or quote
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